Refund policy

For consumer orders from our standard online furniture range, you may cancel before delivery or tell us you wish to cancel within 14 days after receiving the goods, without giving a reason. If an order is delivered in separate parts, the cancellation period runs from receipt of the last part. You then have 14 days from telling us to return the goods, unless we have agreed to collect them.

Contact contact@superiofurniture.com or 01782 898505 with your order details and a clear cancellation request. You may use the optional cancellation form below, but any clear statement is sufficient. Standard catalogue furniture retains these cancellation rights even when manufactured after ordering or selected in a listed size or colour.

For change-of-mind returns, you pay the direct cost of return transport. Within our 50-mile delivery radius we offer collection for £50 including VAT per collection, not per item, for the items agreed for that collection. This is not a restocking fee. You may instead arrange your own suitable transport at your chosen provider's cost or return the furniture yourself by arrangement. Returns go to Unit 15, Trent Trading Estate, 59 Botteslow Street, Hanley, Stoke-on-Trent, ST1 3LY. If collecting an order to take beyond our local delivery area, arrange return transport yourself; our £50 collection service covers addresses within 50 miles of the workshop only.

Handle items only as needed to establish their nature, characteristics and functioning, as you could in a shop. Please protect them during return transport; original packaging is helpful but is not a condition of cancellation. We may deduct a lawful amount for loss of value caused by handling beyond what is necessary. We do not deduct the delivery allowance included in the product price when refunding a cancelled order.

We refund using the original payment method, without a refund fee, within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. Where we have offered to collect the goods, we refund within 14 days of your cancellation notice. Any standard outward delivery charge paid separately is also refunded; an upgrade above the standard service need not be refunded.

If goods are faulty, damaged, misdescribed or otherwise do not meet your consumer rights, contact us for the appropriate remedy under the Consumer Rights Act 2015. This can include the short-term right to reject faulty goods within 30 days and repair, replacement or refund rights as applicable. We cover reasonable return transport costs for valid faulty-goods claims; the £50 change-of-mind collection charge does not apply. Nothing in this policy limits your statutory rights.

Truly bespoke goods made to your individual specifications outside the standard catalogue may have different cancellation rights. Any applicable exception will be clearly explained before a separate bespoke order is agreed; being made to order alone does not remove cancellation rights. Faulty-goods rights still apply.

Optional cancellation form: To Superio Furniture Limited, Unit 15, Trent Trading Estate, 59 Botteslow Street, Hanley, Stoke-on-Trent, ST1 3LY; contact@superiofurniture.com. I/We give notice that I/We cancel my/our contract for the following goods: ____. Ordered on/received on: ____. Order number: ____. Consumer name(s): ____. Consumer address: ____. Date: ____. Signature (only if sent on paper): ____.